Last year Google added the ability for users to send a message to a business through a Google Posts. Well, now according to Ben Fisher, Google is showing in the Google My Business messages area when a message is received via a Google Post.
I should note that Google does not tell you which Google Post the message was initiated from, but rather Google in general is telling you it came from a Google Post and not a normal Google Business Profile message request.
Ben Fisher wrote on Twitter “GMB: Did you know that you can get messages from Posts and other ways on GMB. What I think is new is Messages showing you the source.” He shared this screenshot below:
I guess it is good to know the source of when a customer messaged you? But if it is via a specific Google Post, let’s say some sort of promotion notice, wouldn’t it be good for Google to pass those details along to the business as well?
Forum discussion at Twitter.